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Customer Service Chatbots: Smart Support That Never Sleeps

CMS Wire ·

The Gist Chatbots become frontline heroes. Customer service chatbots now handle everything from FAQs to order tracking, enabling instant, 24/7 support at scale. AI boosts efficiency and satisfaction. AI chatbot customer service tools reduce wait...

Consumers Optimistic About EVs, Per BMW Group Survey

MediaPost ·

Consumers are increasingly optimistic about electric vehicles -- and innovation, range and attainability remain keys to accelerating EV adoption. That’s according to a survey commissioned by BMW Group, now in its fourth consecutive year. BMW...

Retail footfall drops across the UK in May

ShareCast ·

According to the latest BRC-Sensormatic Footfall Monitor, total visits to retail destinations fell by 1.7% year-on-year, a sharp contrast to the 7.2% increase recorded in April. High streets saw the steepest decline, with footfall dropping 2.5%...

Retail Stars: Leaders in Lighting

Home Accents Today - North Carolina · June 13, 2025

Lighting showrooms are well represented on Home Accents Today‘s 2025 Retail Stars list. Here’s what makes them standouts: Each vignette at Alcott & Bentley offers a unique presentation of some key lighting pieces. Alcott and Bentley, Louisville,...

Today In Culture, Friday, June 13, 2025: Valerie Carberry Named Gray’s President | Richard Hunt’s Summer Exhibition | New Willis Tower Dining

Newcity - Illinois · June 13, 2025

Get Chicago & Great Lakes culture news sent to your inbox every weekday morning. Subscribe to Newcity Today here. ART Valerie Carberry Named President-CEO Of Gray Gray has named Valerie Carberry the president and chief executive officer of the...

Today's mortgage and refinance rates: Average rates for 30-year, 15-year terms retreat, ending busy reporting week

AOL ·

Daily average mortgage rates move lower as of Friday, June 13, 2026, rounding out a week in which key economic data showed moderate consumer and wholesale inflation, despite tariff-related price pressures. It isn't likely to persuade the Federal...

Customers of four banks could get £500 by taking one simple action

Daily Record & Sunday Mail · June 13, 2025

Times are tough financially for a lot of people at the moment. Outgoings may seem like they're piling up by the minute, with the cost of living crisis making it hard to keep up with ever-growing bills and food shops. However, customers of several...

Chancellor’s Spending Review receives mixed response from the retail industry

Talking Retail · June 13, 2025

The Fed’s national president Mo Razzaq said: “Although plans for an extra £2bn for the police and increasing the number of neighbourhood officers by 13,000 were announced, it is disappointing that our repeated calls for grants to help retailers...

6 reasons cybersecurity in retail can’t be ignored in 2025

The Retail Bulletin · June 13, 2025

COMMENTARY 13 June, 2025 | by Angela Beevers Retailers are facing a staggering increase in cyber threats that can no longer simply be brushed off as isolated IT issues, making cybersecurity in retail mission-critical. Recent high-profile breaches...

Scottish retailers face 'swamp of stagnant sales figures' as consumer confidence remains low

Insider.co.uk · June 13, 2025

Retail leaders in Scotland say government must act to bolster consumer confidence after May saw flat retail sales and declining footfall. The latest Scottish Retail Consortium-KPMG Scottish Retail Sales Monitor today showed total sales in Scotland...

[ WEBINAR ] Workforce at a Crossroads - Automation, Flexibility, and the Future of UK Retail

The Retail Bulletin ·

In 2025, UK employers are under mounting pressure. Increases to National Insurance Contributions, a higher Minimum Wage, and declining employee satisfaction are converging to create the perfect storm. Yet for forward-thinking organisations, this...

Apple's upgraded AI-powered Siri could come in 2026 with iOS 26.4

Business Today · June 13, 2025

Apple’s long-awaited Siri overhaul is now slated for release in spring 2026, with the upgraded assistant expected to arrive as part of iOS 26.4, according to a detailed report by Bloomberg. The update marks a key milestone in Apple’s broader...

Welsh retail footfall numbers fell in May

BusinessLive · June 13, 2025

Welsh retail footfall numbers fell in May but not as sharply as for the UK as a whole, shows latest research from the Welsh Retail Consortium (WRC). Year-on-year people entering shops on the high street, retail parks and shopping centres in Wales...

GreyOrange partners with LogiQ-On to launch gStore in ANZ markets

IT Brief - New Zealand · June 13, 2025

GreyOrange has formed a partnership with LogiQ-On for the distribution of its gStore retail platform in Australia and New Zealand. Distribution partnership Under the newly announced agreement, LogiQ-On Tech will become the distributor for...

Deadline today for Retail Jeweller’s Inspiring Independents 2025

Retail Jeweller · June 13, 2025

Retail Jeweller’s Inspiring Independents 2025 in association with TH March, the annual list of the top independent jewellery and watch retailers in the UK and Ireland, is open for votes from everyone working in the industry. Those working in any...

Maybank downgrades Thai retail sector on weak sales, consumption

The Business Times Singapore · June 13, 2025

[SINGAPORE] Maybank Investment Bank has downgraded Thailand’s retail sector to “neutral” amid weak consumption and falling same store sales growth (SSSG). The bank’s analyst, Suttatip Peerasub, added in a note on Friday (Jun 13) that most of the...

Insights-driven marketing: Reshaping consumer market research

Zawya ·

Understanding consumers has come a long way since the standardised consumer market research of the '90s. Gone are the days of simply knowing ‘what the market is doing’. Today, consumer insights is where it’s at, with insights-driven marketing...

Ping Edge to expand product range amid rising market demand

The Malaysian Star · June 13, 2025

KUALA LUMPUR: E-commerce foodservice and kitchen equipment supplier Ping Edge Technology Bhd plans to expand its product range to cater to a broader target market in response to evolving consumer demands. In a statement today, the company said the...

Why Fitch, GCR Upgraded Wema Bank Ratings

TechEconomy · June 13, 2025

Advertisements Wema Bank has received rating upgrades from credit rating agencies Fitch and GCR. The upgrades reflect the bank’s strong performance and resilience in the face of industry challenges. Wema Bank is Nigeria’s oldest indigenous bank...

Nigeria: Wema Bank ratings upgraded by Fitch, GCR

Zawya ·

Wema Bank, Nigeria’s oldest indigenous bank and the pioneer of Africa’s first fully digital bank, ALAT, has received rating upgrades from credit rating agencies Fitch and GCR. The upgrades reflect the bank’s strong performance and resilience in...